Preguntas Frequentes

Horário de atendimento:
De segunda a sexta-feira, das 10h às 17h.
Para o email hello@ucmore-brand.com ou por mensagem privada.

Shipping varies accordingly to the destination and products acquired
following conditions:

– Free Shipping – €0,00€

EUROPE AND THE REST OF THE WORLD (except Portugal and Spain)
– Standard Shipping – Price according to courier company

It's not possible to replace products in orders
completed autonomously. However, if it has not been
shipped yet, you can still request the change through our
mail hello@ucmore-brand.com. Caso já tenha sido expedida, podes
aguardar a receção da encomenda e efetuar a troca de seguida.

The delivery dates for our products vary according to
the place of delivery of the order according to the following

PORTUGAL: 2 to 3 working days
EUROPEAN UNION (except Portugal):  3 to 5 working days
REST OF THE WORLD (except EU):  5 to 15 working days

Of course. You just have to correctly fulfill the delivery
address and give us the contact responsible for
receiving the order.

No, just make sure that there is someone to receive the order
at the chosen delivery address.

In the case you can't guarantee the reception in the method mentioned above
the courier company in charge of transportation will give you the necessary info
to either deliver the order to you in another day or to pick it up in the closest pickup point.

Yes. You can return your order until 14 days after you received it,
as long as the products keep their original features
and without signs of being used.

UCMORE doesn't offer direct returns. You will get a voucher to
exchange your order for another article in the website, all of the
return costs will be supported by you. All of the orders made with
a voucher and later returned, will only receive a new voucher
as a refund.

All of the returns must be addressed to:

UCMORE – Rua Pedro Homem de Melo Nº279 4800-860
Guimarães - PORTUGAL

If the articles returned show signs of usage,
UCMORE has the right to not accept the return.

You can consult which size is more appropriate to you in
the following table. Measure the length of your feet
from the heel to the tip of your big toe. Do this for both

You should guide yourself by the foot that presents the biggest measurements.
Double check the UK size presented in the shoes
you usually wear.

Cross-reference your measurements with our sizing table.
If you still have any doubts about what size
to order, contact us at hello@ucmore-brand.com,
we are very happy to help you.

Tabela de Guia de Tamanhos UCMORE Brand
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